Looking after Customers
The Water Cooler Company – although now based in Merton, was nurtured during its first two years in a warehouse in Wandsworth. Very close to the centre of London, Wandsworth was an ideal location for our first years of development. The Water Cooler market in Wandsworth is proportionable in size to some other boroughs across London – however the simpleness in setting up mains fed water coolers for us makes it an ideal place for us to embark on our water cooler discount system “Water Coolers for London by London”. We consider one of the most profound documents we look at every year to be our periodic customer survey results. Last year one of the main reasons why customers esteem our water cooler service is our amazing level of customer care – and the ability of our staff to fix issues that pop up rapidly and efficiently. To this end we have launched a scheme to award a group of our most local Wandsworth mains fed water cooler customers. All customers will be advised at the end of July 2009 about our discount scheme “Water Coolers for London by London” which will mean that they will receive a 5% discount off their annual bill simply by being settled in Wandsworth. Any new customers based in the Wandsworth borough will receive this discount off their first years bill if they quote “Water Coolers for London by London” when they make their original order. The discount will be mechanically applied to their bills for mains fed water coolers in later years.
